From social media to direct messaging to live chats on websites, new technology has provided many communication tools for businesses to use. However, all too often, they underestimate the importance of providing consistent, professional phone communication. That is a mistake. Customers expect high-quality, professional, and consistent service across all channels available. And they have more options for leaving any company that fails to meet their expectations. This is when you appoint virtual live receptionist services.

Managing changing customer expectations.

More than two-thirds of customers (67%) are willing to pay more for the same product if it means a better experience with one company over another. When experience is the deciding factor, businesses that can meet – or even exceed – expectations will win the battle for new customers.Whether you run a small or large company, anticipating and meeting these customer service expectations is critical. One reason is that customers aren't afraid to express their displeasure with a company that fails to provide good customer service.

They're not going to tell the actual company they're unhappy. The majority of people will not reveal the information. According to one study, 96 percent of dissatisfied customers never complain to the company, but they share their negative experience with 9-15 other people on average.

And they're not afraid to use social media to express their dissatisfaction with a brand that has failed to provide a positive customer experience. However, if you get it right, the rewards can be substantial.If you're unsure whether a virtual receptionist will benefit you, check out this guide on the signs you should outsource your call handling. Call answering is still critical to the customer experience.While customers still value call answering, anyone who has ever been stuck in a loop of robotic voice tones, number dialing, and unhelpful instructions understands that some businesses do not.This is a blunder.

How you handle phone inquiries from customers can make or break their trust in your company. If you get it right, they'll be willing to return and spend more money with you.

 According to 24H Virtual, more than half of customers say they would be willing to make additional purchases with a company after having a positive customer experience. Furthermore, satisfied customers will become brand ambassadors for your company. If you get it wrong, they will not only not return to you, but they will also encourage others to avoid your company.

 What role does a virtual receptionist play in this?

As a result, we know that customers value human interaction. But how can a virtual receptionist assist you with this? You can't possibly answer the phone yourself, can you?

Theoretically.

However, anyone who has ever run a business understands that you cannot always be present when the phone rings. You could be dealing with customers or finishing a task. You may be in a meeting and unable to leave to take a phone call. You could be on the road.

What exactly is a virtual live receptionist?

A virtual live receptionist performs the same functions as a receptionist in your office. They answer phones, take messages, and transfer calls to the appropriate parties. They can also help you manage your calendar and book meetings. The only difference is that they work from home. A virtual receptionist functions as an extension of your company.

They collaborate with you to understand how your business operates, what types of calls you typically handle, and how you want your calls handled.

Unlike call center phone answering services, which only take messages, a virtual receptionist can handle some customer inquiries directly while passing on relevant information to you and your team to handle more complex inquiries.

How do we help?

By utilizing our 24 Hour Virtual Live Receptionist Services, you can begin to establish a reputation for dependability. Customers will begin to recognize your ability to respond to their concerns consistently. Customers in today's highly digitized and impersonal world want to speak with a live person who will go out of their way to meet their needs. That is exactly what we offer you – a team of Virtual Receptionists who will stop at nothing to ensure that your customers are completely satisfied.